23 troubleshooting guides

Router and Wi-Fi troubleshooting.

Separate the local Wi-Fi link from the upstream internet connection. Signal bars alone do not prove that the router can reach the internet.

Internet & Wi-Fi5 min
ERR_CONNECTION_RESET

Chrome ERR_CONNECTION_RESET

Chrome reached the network, but the connection was closed before the page finished loading. A router, VPN, security filter, proxy, browser state, or the website itself can reset the session.

Google ChromeOpen guide
Internet & Wi-Fi5 min
NET::ERR_CERT

Chrome connection is not private

Chrome cannot validate the website certificate for the current connection. A wrong clock, expired certificate, captive portal, interception, or unsafe site configuration can trigger the warning.

Google ChromeOpen guide
Internet & Wi-Fi4 min

5 GHz Wi-Fi not showing

The 5 GHz radio may be disabled, using an unsupported channel, sharing one hidden band-steered name, or out of range for the device.

Dual-band Wi-FiOpen guide
Internet & Wi-Fi4 min

192.168.1.1 not opening

The router may use another gateway address, the device may not be connected locally, HTTPS may be required, or a VPN, browser, or management restriction may block the page.

Router administrationOpen guide
Internet & Wi-Fi5 min
DNS_PROBE_FINISHED_NXDOMAIN

Chrome DNS_PROBE_FINISHED_NXDOMAIN

The DNS lookup did not return a usable address for the domain. The name may be mistyped, expired, temporarily unavailable, filtered, or failing through the current DNS resolver.

Google ChromeOpen guide
Internet & Wi-Fi5 min
ERR_CONNECTION_REFUSED

Chrome ERR_CONNECTION_REFUSED

The destination was reached, but nothing accepted the connection on the requested service. The website may be down, blocked, misconfigured, or reachable only through a specific network.

Google ChromeOpen guide
Internet & Wi-Fi4 min

Red LOS light on fiber modem

A red LOS light means loss of optical signal on many fiber ONTs or gateways. The fiber path, connector, provider network, or optical terminal is not receiving usable light.

Fiber ONT or gatewayOpen guide
Internet & Wi-Fi4 min

Mesh node offline

A mesh node may lose power, backhaul signal, Ethernet link, firmware coordination, or account association with the main router.

Mesh Wi-Fi systemOpen guide
Internet & Wi-Fi4 min

DSL light blinking

A continuously blinking DSL light means the modem is trying to synchronize with the telephone-line service but has not established a stable DSL link.

DSL modem-routerOpen guide
Internet & Wi-Fi4 min

Red internet light on router

A red internet or WAN light usually means the router cannot establish a usable upstream connection to the modem or provider, but exact LED meanings vary by model.

Internet & Wi-Fi5 min
403 Forbidden

Website shows 403 Forbidden

The server understood the request but refuses to authorize it. Permissions, login state, region, IP reputation, security rules, or a private resource can produce HTTP 403.

Internet & Wi-Fi5 min
429 Too Many Requests

Website shows 429 Too Many Requests

The service is rate-limiting requests from the browser, account, app, or IP address. Repeated refreshes, automation, extensions, shared networks, or service limits can trigger HTTP 429.

Internet & Wi-Fi5 min
502 Bad Gateway

Website shows 502 Bad Gateway

A gateway or proxy received an invalid response from an upstream server. The website, hosting platform, CDN, load balancer, or origin service is usually responsible for HTTP 502.

Internet & Wi-Fi5 min
503 Service Unavailable

Website shows 503 Service Unavailable

The server is temporarily unable to handle the request. Maintenance, overload, failed dependencies, disabled application pools, or capacity limits commonly produce HTTP 503.

Internet & Wi-Fi5 min
504 Gateway Timeout

Website shows 504 Gateway Timeout

A gateway waited too long for an upstream service to respond. Slow database work, overloaded application servers, network faults, or timeout settings commonly cause HTTP 504.

Internet & Wi-Fi4 min

Slow Wi-Fi in one room

Distance, walls, metal, appliances, interference, and poor access-point placement can make one room much slower even when the internet plan is fast.

Home Wi-FiOpen guide
Internet & Wi-Fi4 min

Wi-Fi disconnects repeatedly

Weak signal, interference, roaming between access points, power saving, router instability, or a driver problem can repeatedly break the connection.

Wi-Fi networkOpen guide
Internet & Wi-Fi4 min

Wi-Fi network not visible

The router may not be broadcasting the expected band or name, the device may not support that band or channel, or the wireless adapter may be disabled or too far away.

Wi-Fi networkOpen guide
Internet & Wi-Fi4 min

Wi-Fi rejects correct password

A stale saved profile, keyboard or character issue, changed router security mode, band-steering mismatch, or device compatibility problem can make a valid password fail.

Wi-Fi networkOpen guide