Phones & tablets4 min
iPhone charges but will not turn on
A deeply discharged battery, a frozen system, a damaged display, or a charging-path problem can make an iPhone show signs of charging without starting.
AppleOpen guide
5 matching guides
Black-screen problems.
Check for sound, vibration, computer detection, output routing, and whether only one app or camera module is affected.
TV & entertainment5 min
Netflix black screen with sound
If Netflix has sound but the screen is black, Netflix says the problem usually comes from the playback device or the video connection. Restart the device first; on TV-connected devices, test the HDMI cable, port, receiver path, and direct connection before reinstalling apps or resetting the whole device.
NetflixOpen guide
TV & entertainment4 min
TV has sound but no picture
A wrong input, software freeze, backlight failure, loose source connection, or display hardware fault can leave audio working with a dark screen.
Smart TVOpen guide
Phones & tablets4 min
Phone camera black screen
The camera may be held by another app, blocked by permissions or privacy controls, frozen in software, covered physically, or damaged after impact or liquid exposure.
Smartphone cameraOpen guide
TV & entertainment4 min
YouTube black screen
Video can remain black because of connection trouble, an app or browser rendering fault, DRM, an extension, hardware acceleration, casting state, or an unavailable video.
YouTubeOpen guide