Phones & tablets4 min
iPhone charges but will not turn on
A deeply discharged battery, a frozen system, a damaged display, or a charging-path problem can make an iPhone show signs of charging without starting.
AppleOpen guide
5 matching guides
Black-screen problems.
Check for sound, vibration, computer detection, output routing, and whether only one app or camera module is affected.
TV & entertainment4 min
TV has sound but no picture
A wrong input, software freeze, backlight failure, loose source connection, or display hardware fault can leave audio working with a dark screen.
Smart TVOpen guide
TV & entertainment4 min
Netflix black screen with sound
Audio can continue while the video path fails because of an app rendering issue, HDMI or HDCP problem, display mode conflict, screen mirroring limitation, or device software fault.
NetflixOpen guide
Phones & tablets4 min
Phone camera black screen
The camera may be held by another app, blocked by permissions or privacy controls, frozen in software, covered physically, or damaged after impact or liquid exposure.
Smartphone cameraOpen guide
TV & entertainment4 min
YouTube black screen
Video can remain black because of connection trouble, an app or browser rendering fault, DRM, an extension, hardware acceleration, casting state, or an unavailable video.
YouTubeOpen guide