Apps & accounts troubleshooting

WhatsApp verification code is not received

Incorrect country formatting, blocked SMS or calls, too many attempts, or an inactive SIM can prevent the verification code from arriving.

Updated Jul 16, 20264 minute guideWhatsApp account

Likely causes

  • The number or country code is entered incorrectly
  • SMS or automated calls are blocked by the carrier or phone
  • Repeated requests triggered a temporary wait period
  • The SIM cannot receive messages or calls

Quick checks, in order

Verify the full international number

Select the correct country and enter the number without an extra leading zero where applicable.

safe

Confirm the SIM works

Ask someone to call and text the same number.

safe

Wait for the timer

Do not repeatedly request codes while the on-screen timer is active.

safe

Try the call option

Use the automated voice call only when WhatsApp offers it.

safe

Where is the verification failing?

SMS never arrives

Check number formatting, signal, blocked senders, spam filtering, and carrier restrictions.

The old phone receives prompts

Complete verification on the new phone using the code sent to the registered number; linked-device prompts are not a replacement for number verification.

Too many attempts message

Stop requesting codes and wait for the displayed period. Repeated attempts can extend the delay.

Stop and get qualified help when

Do not continue troubleshooting if any of these apply:
  • Someone asks you to share the verification code
  • You did not initiate the verification request

Frequently asked questions

Can WhatsApp send the code by email?

Phone-number verification normally uses SMS or an automated call. Do not trust unofficial code-delivery offers.

Should I share the code with support?

No. Verification codes should never be shared with another person.

Keep diagnosing

Related troubleshooting guides

View category →