31 troubleshooting guides

Printer troubleshooting.

First separate a printer hardware problem from a Windows, network, driver, or document problem by printing an internal test page.

Computers & printers4 min

Chrome pages not loading

Other apps or browsers reach the internet, but Chrome cannot load pages because of extensions, proxy or DNS settings, profile corruption, security filtering, or a stuck browser process.

Google ChromeOpen guide
Computers & printers4 min

Printer is connected but offline

The computer may be using an old printer instance, wrong port, stale network address, paused queue, or a connection that exists physically but is not responding.

Computers & printers5 min
Unable to Print 46

Brother Unable to Print 46

On many Brother inkjet models, “Unable to Print 46” is associated with the internal ink absorber or purge system reaching its service limit.

Computers & printers4 min

Too many redirects

The website is sending the browser through a redirect loop. Conflicting cookies, HTTP-to-HTTPS rules, login state, proxy settings, or the website configuration can cause the loop.

Computers & printers4 min
5100

Canon printer 5100 error

Error 5100 on many Canon inkjet printers indicates that the carriage cannot move or be positioned normally because of an obstruction, paper scrap, packing material, or carriage mechanism fault.

Computers & printers5 min
B200

Canon printer B200 error

B200 on many Canon inkjet models points to a serious printhead or printhead-control condition, often involving abnormal temperature or electrical detection.

Computers & printers4 min
0x97

Epson printer 0x97 error

Error 0x97 on affected Epson inkjet models generally indicates an internal hardware or printhead-control fault that can appear during startup or printing.

Computers & printers4 min

Chrome keeps crashing

Chrome can crash because of a damaged profile, incompatible extension, graphics acceleration issue, low memory, outdated build, or security software conflict.

Google ChromeOpen guide
Computers & printers4 min
E4

HP printer E4 error

On many HP DeskJet families, E4 indicates a paper-jam condition or paper-path obstruction. The exact display can differ by model, so use the full model number.

Computers & printers4 min

Printer will not print black

An empty or vent-blocked cartridge, dried nozzles, air in the ink path, incorrect media settings, or a printhead fault can leave black text blank or faint.

Inkjet printerOpen guide
Computers & printers4 min

Printer prints blank pages

Blank pages can result from empty or sealed supplies, blocked nozzles, an incorrect paper path, driver output trouble, or a document that contains hidden or white content.

Computers & printers4 min

Printer prints streaks or lines

Dirty or blocked nozzles, low supplies, damaged imaging parts, alignment trouble, unsuitable paper, or debris in the paper path can create repeated lines.

Computers & printers4 min

Paper jam with no paper visible

A small torn scrap, dirty or stuck sensor flag, obstructed carriage path, incorrect paper loading, or a feed mechanism that did not return home can keep the jam warning active.

Computers & printers5 min

Printer shows offline

The computer may be using the wrong queue or port, the printer may have changed IP address, or the print spooler may be stuck.

Computers & printers4 min
0xC0000142

Application error 0xC0000142

Error 0xC0000142 means an application failed during initialization, commonly because of damaged program files, incompatible modules, runtime components, or security interference.

Computers & printers5 min
CRITICAL_PROCESS_DIED

CRITICAL_PROCESS_DIED blue screen

This stop code means a Windows process essential to system operation ended unexpectedly, often because of corrupted system files, storage trouble, drivers, or unstable hardware.

Computers & printers4 min
DRIVER_POWER_STATE_FAILURE

DRIVER_POWER_STATE_FAILURE blue screen

This stop code usually appears when a driver does not complete a required power-state change during sleep, wake, shutdown, or device power management.

Computers & printers5 min
INACCESSIBLE_BOOT_DEVICE

INACCESSIBLE_BOOT_DEVICE blue screen

Windows lost access to the system drive during startup, which can follow storage-controller changes, failed updates, disk trouble, cloning, or firmware configuration changes.

Computers & printers4 min
0x80070035

Network path not found 0x80070035

Windows cannot reach the requested shared computer, server name, or folder path. The name, network profile, sharing service, firewall, or host availability may be wrong.

Computers & printers4 min

Print job stuck in Windows

A paused printer, offline connection, damaged job, spooler state, driver problem, or inaccessible printer can leave documents waiting indefinitely.

Computers & printers4 min

Print Spooler keeps stopping

A damaged print job, incompatible driver, monitor component, security restriction, or corrupted spooler files can repeatedly stop the Windows printing service.

Computers & printers4 min

DNS server not responding in Windows

The PC can reach the local network but cannot reliably translate website names into IP addresses because of router, provider, VPN, adapter, or DNS configuration trouble.

Computers & printers4 min
0x80070002

Windows Update 0x80070002

Error 0x80070002 commonly appears when Windows Update cannot find files it expects in the update cache or servicing process.

Computers & printers5 min
0x80070005

Windows Update 0x80070005

Error 0x80070005 usually means the update process cannot access a required file, folder, registry entry, or Windows component because permission was denied.

Computers & printers4 min
0x80070422

Windows Update 0x80070422

Error 0x80070422 often appears when Windows Update or a dependent service cannot start because it is disabled, blocked by policy, or damaged.

Computers & printers4 min
0x80070643

Windows Update 0x80070643

Error 0x80070643 is a general installation failure that can involve a specific update package, Windows servicing, Microsoft Defender definitions, or an application installer.

Computers & printers5 min
0x800F081F

Windows Update 0x800F081F

Error 0x800F081F usually means Windows servicing could not find compatible source files needed to repair or enable a component.

Computers & printers4 min

Wi-Fi printer not found

The printer may be on a different network, not in setup mode, connected only to 2.4 GHz, using an old address, or blocked by guest-network isolation.

Wireless printerOpen guide