Match the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
Show stop conditions
- The crash started during a failed firmware update
- The PC battery or power connection is unstable
Likely causes
- A device driver hangs during sleep or wake
- USB, Wi-Fi, Bluetooth, graphics, or storage hardware is not responding
- A recent driver or firmware update is unstable
- Power-management settings expose a device compatibility problem
Quick checks, in order
Note whether it follows sleep, wake, or shutdown
The timing helps identify the device class involved.
Disconnect nonessential USB devices
Test sleep and wake with a minimal hardware set.
Update or roll back the likely device driver
Prefer the PC or device manufacturer package.
Update firmware only on stable power
Do not interrupt BIOS or device firmware updates.
Which transition triggers the crash?
Focus on graphics, network, USB, dock, and storage drivers.
A service or device may not be releasing its power request.
Test without the accessory and update its driver or firmware.
Stop and get qualified help when
- The crash started during a failed firmware update
- The PC battery or power connection is unstable
Official support and model manuals
Use the full model number from the rating label. The manufacturer manual is the deciding reference when codes differ by region or product family.
Frequently asked questions
Is DRIVER_POWER_STATE_FAILURE caused by the battery?
Usually it points to a driver or device power-transition problem, not simply a worn battery.
Can disabling sleep hide the issue?
It may avoid the trigger but does not identify the faulty driver or device.