Phones & tablets4 min
iPhone Wi-Fi connected, no internet
The iPhone has joined the router, but the network, captive portal, VPN, Private Relay, DNS, or saved configuration is not passing internet traffic.
AppleOpen guide
17 matching guides
Problems that will not connect.
Identify which link fails: device to accessory, device to router, router to provider, app to server, or account to verification service.
Computers & printers4 min
Printer is connected but offline
The computer may be using an old printer instance, wrong port, stale network address, paused queue, or a connection that exists physically but is not responding.
PrinterOpen guide
Internet & Wi-Fi4 min
Wi-Fi connected with no internet
The device has joined the router, but the router, modem, DNS path, captive portal, or internet provider is not delivering usable access.
Wi-Fi networkOpen guide
Computers & printers4 min
Windows 11 connected with no internet
The PC has joined the local Wi-Fi network, but the router, DNS path, VPN, adapter configuration, or internet service is not passing traffic.
MicrosoftOpen guide
Phones & tablets4 min
Android will not connect to Wi-Fi
A saved-password mismatch, router issue, private DNS setting, or network configuration problem is usually responsible.
AndroidOpen guide
Internet & Wi-Fi5 min
DNS_PROBE_FINISHED_NXDOMAINChrome DNS_PROBE_FINISHED_NXDOMAIN
The DNS lookup did not return a usable address for the domain. The name may be mistyped, expired, temporarily unavailable, filtered, or failing through the current DNS resolver.
Google ChromeOpen guide
TV & entertainment4 min
Chromecast not found
The phone and Chromecast may be on different networks, local-network permission may be blocked, isolation may be enabled, or the Chromecast may not be in setup mode.
Google ChromecastOpen guide
Internet & Wi-Fi4 min
Ethernet connected with no internet
The cable link is active, but the router, DHCP, DNS, VLAN, authentication, or internet service is not providing usable access.
Ethernet connectionOpen guide
Internet & Wi-Fi4 min
Mesh node offline
A mesh node may lose power, backhaul signal, Ethernet link, firmware coordination, or account association with the main router.
Mesh Wi-Fi systemOpen guide
TV & entertainment4 min
PlayStation controller will not connect
The controller may be paired to another device, discharged, using a charge-only cable, or unable to complete Bluetooth pairing.
PlayStationOpen guide
Computers & printers5 min
Printer shows offline
The computer may be using the wrong queue or port, the printer may have changed IP address, or the print spooler may be stuck.
PrinterOpen guide
TV & entertainment4 min
Roku connected with no internet
Roku has joined the local wireless network, but the router, DNS path, captive portal, provider, or Roku network session is not reaching the internet.
RokuOpen guide
Computers & printers4 min
Windows 11 cannot find Bluetooth devices
Discovery mode, distance, an existing connection, radio state, driver trouble, or unsupported Bluetooth profiles can prevent a device from appearing.
MicrosoftOpen guide
Computers & printers4 min
0x80070035Network path not found 0x80070035
Windows cannot reach the requested shared computer, server name, or folder path. The name, network profile, sharing service, firewall, or host availability may be wrong.
MicrosoftOpen guide
Computers & printers4 min
Print job stuck in Windows
A paused printer, offline connection, damaged job, spooler state, driver problem, or inaccessible printer can leave documents waiting indefinitely.
MicrosoftOpen guide
Computers & printers5 min
0x800F081FWindows Update 0x800F081F
Error 0x800F081F usually means Windows servicing could not find compatible source files needed to repair or enable a component.
MicrosoftOpen guide
Computers & printers4 min
Wi-Fi printer not found
The printer may be on a different network, not in setup mode, connected only to 2.4 GHz, using an old address, or blocked by guest-network isolation.
Wireless printerOpen guide