Guided check
0/4 checkedMatch the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
4 user-level checks are available in this guide.Stop immediately if any warning condition applies.
Show stop conditions
- The network presents unexpected certificate or security warnings
- The iPhone is managed by an employer or school
Likely causes
- The Wi-Fi network itself has no internet
- A captive portal has not been completed
- VPN, Private Relay, or DNS configuration interferes
- The saved network lease or settings are stale
Quick checks, in order
Test another device on the same Wi-Fi
If all devices fail, focus on the router or provider.
Open Settings and inspect the Wi-Fi warning
Look for No Internet Connection or a sign-in prompt.
Temporarily disable VPN for one test
Restore required privacy or work settings afterward.
Forget and rejoin the network
Use Reset Network Settings only after smaller checks.
What works on the iPhone?
Mobile data works
The issue is limited to the Wi-Fi path.
Other devices work on Wi-Fi
Focus on the iPhone profile, VPN, DNS, Private Relay, and address lease.
A hotel or public network is affected
Complete the captive portal and ask the venue if device registration is required.
Stop and get qualified help when
Do not continue troubleshooting if any of these apply:
- The network presents unexpected certificate or security warnings
- The iPhone is managed by an employer or school
Official support and model manuals
Use the full model number from the rating label. The manufacturer manual is the deciding reference when codes differ by region or product family.
Frequently asked questions
Why does the Wi-Fi icon stay visible?
It shows the connection to the access point, not guaranteed internet access.
Will Reset Network Settings delete photos?
No, but it removes saved Wi-Fi, VPN, and other network settings.
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