Match the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
Show stop conditions
- The router or power adapter is damaged or overheating
- The network is managed and requires administrator approval
Likely causes
- The router has Wi-Fi but no internet service
- Roku has a stale address or DNS state
- The network requires a browser sign-in Roku cannot complete
- Signal quality or router compatibility is unstable
Quick checks, in order
Test another device on the same Wi-Fi
If every device is offline, focus on the router or provider.
Restart Roku and the router
Use the Roku system restart and power-cycle the router.
Check Roku signal and connection test
Use Network settings to compare wireless strength and internet result.
Avoid captive-portal networks
Hotel, dorm, or guest networks may require Roku’s supported connection flow.
What does the network test show?
The router, provider, DNS, or network sign-in path is the likely focus.
Focus on password, signal, band, router settings, and interference.
Focus on Roku restart, saved network state, DNS compatibility, and signal quality.
Stop and get qualified help when
- The router or power adapter is damaged or overheating
- The network is managed and requires administrator approval
Official support and model manuals
Use the full model number from the rating label. The manufacturer manual is the deciding reference when codes differ by region or product family.
Frequently asked questions
How can Roku be connected without internet?
Connected means it has a local link to the router; the router may still lack access to the wider internet.
Should I factory reset Roku first?
No. Restart, network test, router, password, and another network are more targeted checks.