Guided check
0/4 checkedMatch the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
4 user-level checks are available in this guide.Stop immediately if any warning condition applies.
Show stop conditions
- The accessory overheats or battery is damaged
- The device is a hearing aid with specialized setup requirements
Likely causes
- Media audio is disabled for the paired device
- The phone output selector is using another speaker
- The accessory is connected to another device through multipoint
- The pairing record or Bluetooth service is stuck
Quick checks, in order
Open the media output selector
Choose the intended Bluetooth device.
Check the paired device options
Confirm Media audio is enabled, not only Phone calls.
Disconnect other phones or computers
Prevent automatic multipoint switching.
Forget and pair again
Reset the accessory only with its manual.
Which audio path works?
Calls work, music does not
Enable or repair the media audio profile.
Music works, calls do not
Check call audio profile, permissions, and phone app routing.
Nothing works on another phone either
The accessory is likely the problem.
Stop and get qualified help when
Do not continue troubleshooting if any of these apply:
- The accessory overheats or battery is damaged
- The device is a hearing aid with specialized setup requirements
Official support and model manuals
Use the full model number from the rating label. The manufacturer manual is the deciding reference when codes differ by region or product family.
Frequently asked questions
What is Media audio?
It is the Bluetooth profile used for music, video, and most app sound.
Why does audio switch to another device?
Multipoint accessories can automatically connect to the last active phone or computer.
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