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Error code guideUE / Ub

Samsung washer UE / Ub error: the load is unbalanced for spinning

The UE / Ub display on many Samsung washing machines indicates that the load is unbalanced for spinning. Codes can vary by model, so match the full model number to the official manual before ordering parts.

Model check required. Error codes can differ by model, market, and production year. Match the full model number to the official manual before using service procedures.
Reviewed Sep 3, 20264 minute guideWashing machineSelected Samsung washing machine model families
Quick answer

The UE / Ub display on many Samsung washing machines indicates that the load is unbalanced for spinning. Codes can vary by model, so match the full model number to the official manual before ordering parts.

Start here: Redistribute the load. Separate tangled items and spread them evenly.
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Guided check

Match the symptom, then work through the safe checks.

0/4 checked

1. What best matches what you observe?

2. Complete only the checks that are safe for you.

4 user-level checks are available in this guide.Stop immediately if any warning condition applies.
Show stop conditions
  • The appliance walks or strikes objects
  • The drum hits the cabinet
  • A suspension part appears broken

Likely causes

  • Load is concentrated on one side
  • A single bulky item cannot balance
  • Appliance is not level
  • Suspension or vibration sensing is abnormal

Quick checks, in order

Redistribute the load

Separate tangled items and spread them evenly.

safe

Adjust the load size

Avoid spinning one heavy item by itself.

safe

Check appliance stability

Confirm every foot contacts the floor.

safe

Stop if the cabinet is struck

Violent movement needs suspension or bearing inspection.

caution

What happens when UE / Ub appears?

Code clears after redistribution

The load balance caused the interruption.

It happens every cycle

Check leveling, shipping hardware, suspension, and sensors.

Drum bangs or sags

Stop using the appliance and arrange inspection.

Stop and get qualified help when

Do not continue troubleshooting if any of these apply:
  • The appliance walks or strikes objects
  • The drum hits the cabinet
  • A suspension part appears broken

Official support and model manuals

Use the full model number from the rating label. The manufacturer manual is the deciding reference when codes differ by region or product family.

Samsung SupportSamsung manuals and downloadsSamsung Support — washing machine information and error codes

Frequently asked questions

What does UE / Ub mean on a Samsung washer?

On many model families, UE / Ub indicates that the load is unbalanced for spinning. Confirm the exact model and region because the same display can be used differently.

Can I clear UE / Ub by unplugging the washer?

A short power reset may clear a temporary state, but it will not fix a blocked hose, leak, failed sensor, motor, heater, or wiring fault. Stop if the code returns.

Should I replace a part based only on the code?

No. A code identifies a system or condition, not always the failed component. Complete safe external checks and use the model-specific manual or qualified service.

Explore the problem space

Browse related code, device, and symptom hubs.

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