Phones & tablets4 min
iPhone charges but will not turn on
A deeply discharged battery, a frozen system, a damaged display, or a charging-path problem can make an iPhone show signs of charging without starting.
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6 troubleshooting guides
iPhone troubleshooting.
Compare what works in Apple apps, third-party apps, Wi-Fi, mobile data, and external accessories before resetting the phone.
Phones & tablets4 min
iPhone Wi-Fi connected, no internet
The iPhone has joined the router, but the network, captive portal, VPN, Private Relay, DNS, or saved configuration is not passing internet traffic.
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Phones & tablets4 min
AirPods connected, no audio
Audio output may be routed elsewhere, one AirPod may not be detected or charged, automatic switching may move the connection, or the pairing state may be stuck.
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Phones & tablets4 min
iPhone Bluetooth connected, no audio
Audio may still be routed to the iPhone, another device, a call profile, or a muted output even though the Bluetooth accessory shows connected.
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Phones & tablets4 min
iPhone not receiving texts
Carrier service, blocked contacts, iMessage routing, Focus filtering, SIM or eSIM state, storage, or message settings can prevent SMS or iMessage from arriving.
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Phones & tablets4 min
iPhone microphone not working
Blocked microphone openings, Bluetooth routing, app permissions, a case, software state, liquid, or hardware damage can make calls or recordings silent or muffled.
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