Guided check
0/4 checkedMatch the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
4 user-level checks are available in this guide.Stop immediately if any warning condition applies.
Show stop conditions
- The battery or case is swollen, hot, or damaged
- Cleaning would require liquid or sharp tools in the speaker mesh
Likely causes
- The active audio output is not the AirPods
- One or both AirPods are not charged or detected
- Automatic device switching moved the audio route
- The pairing or ear-detection state is stuck
Quick checks, in order
Select AirPods in the audio output menu
Confirm the device shown as connected is the intended pair.
Check battery for both AirPods and case
Clean charging contacts only with Apple-approved dry methods.
Place both AirPods in the case and reconnect
Allow a short charge before testing.
Forget and reset only if normal reconnect fails
Follow the exact AirPods model procedure.
Which side or source works?
Only one AirPod works
Check battery, charging contact, balance setting, debris, and detection for that side.
Calls work but music does not
The output route or app playback path is likely.
Audio jumps to another Apple device
Automatic switching is moving the connection.
Stop and get qualified help when
Do not continue troubleshooting if any of these apply:
- The battery or case is swollen, hot, or damaged
- Cleaning would require liquid or sharp tools in the speaker mesh
Official support and model manuals
Use the full model number from the rating label. The manufacturer manual is the deciding reference when codes differ by region or product family.
Frequently asked questions
Why do AirPods say connected while sound plays on iPhone?
The Bluetooth relationship can remain connected while the active output route is the phone speaker.
Can audio balance mute one AirPod?
Yes. Accessibility balance shifted fully left or right can make one side silent.
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