Guided check
0/3 checkedMatch the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
Disconnect if there is a temperature warning or swellingDamaged lithium batteries require safe service.Professional
3 user-level checks are available in this guide.Stop immediately if any warning condition applies.
Show stop conditions
- Battery swelling, smoke, chemical smell, or hissing
- The charging port or connector is burned or melted
Likely causes
- Fast or wireless charging produces normal heat
- The phone is being used heavily while charging
- The case or environment traps heat
- The charger, port, cable, or battery is damaged
Quick checks, in order
Stop games, camera, hotspot, and navigation
Let the screen turn off while charging.
Remove the case and move to a cooler dry place
Do not put the phone in a refrigerator or freezer.
Use a certified compatible charger and cable
Inspect for heat, looseness, discoloration, or damage.
Disconnect if there is a temperature warning or swelling
Damaged lithium batteries require safe service.
How hot does the phone become?
Warm but no warning
Some warmth can be normal during fast or wireless charging.
Charging pauses with a temperature message
Let the phone cool naturally and investigate load, environment, charger, and battery.
Very hot, swollen, or smells chemical
Disconnect if safe, move away from flammables, and stop using it.
Stop and get qualified help when
Do not continue troubleshooting if any of these apply:
- Battery swelling, smoke, chemical smell, or hissing
- The charging port or connector is burned or melted
Frequently asked questions
Is wireless charging hotter?
It can generate more heat because alignment and conversion losses reduce efficiency.
Should I cool the phone with ice?
No. Rapid cooling and condensation can damage the device and battery.
Did this guide move you closer to a solution?The response is stored on this device and sent to aggregate analytics.