Match the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
Show stop conditions
- Water reaches electrical parts
- The pump smells burned or becomes unusually hot
- Internal disassembly or live electrical testing is required
Likely causes
- The drain hose is kinked, blocked, or installed too deeply
- The user-accessible pump filter is blocked
- The drain pump is jammed or has failed
- The washer still detects water because of a level-sensing problem
Quick checks, in order
Run one drain or spin cycle
Listen for the pump and watch whether any water leaves through the drain hose.
Inspect the drain hose
Straighten kinks and check the standpipe or sink connection for a blockage.
Clean the user-accessible filter
Disconnect power first and prepare towels or a shallow container for retained water. Follow the model manual.
Stop before internal pump testing
Pump, wiring, and control-board checks require qualified service.
What do you hear during the drain stage?
A blockage, trapped object, or restricted hose is more likely than a control problem.
The pump, wiring, lid or door interlock, or control may need diagnosis.
Check the filter, hose routing, standpipe height, and household drain connection.
Stop and get qualified help when
- Water reaches electrical parts
- The pump smells burned or becomes unusually hot
- Internal disassembly or live electrical testing is required
Frequently asked questions
Why is there still water after a completed cycle?
A partial blockage can let some water out while leaving enough behind to prevent a normal finish.
Can I force the door open?
No. If the washer still detects water, use the emergency-drain procedure in the model manual rather than forcing the lock.