Guided check
0/3 checkedMatch the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
Stop before drive-system accessBelts, motors, capacitors, and wiring require safe isolation and qualified diagnosis.Professional
3 user-level checks are available in this guide.Stop immediately if any warning condition applies.
Show stop conditions
- The drum bangs violently
- There is a burning smell or repeated breaker trip
- The drum is visibly loose or scraping
Likely causes
- The load is too small, too large, or unevenly distributed
- The washer cannot drain completely
- The door or lid is not locking
- The selected program limits or disables spin
- A belt, motor, sensor, or control fault is present
Quick checks, in order
Redistribute the load
Pause the cycle, separate tangled items, and remove excess weight if the drum is packed.
Confirm the washer has drained
Standing water usually prevents spin. Resolve drainage first.
Check the cycle and spin setting
Some delicate, rinse-hold, or no-spin programs intentionally limit drum speed.
Stop before drive-system access
Belts, motors, capacitors, and wiring require safe isolation and qualified diagnosis.
What happens when spin should begin?
The drum turns slowly and stops
Load balance or retained water is likely.
The door never locks
Inspect the latch area for clothing and use the model manual; a lock fault may need service.
The washer drains but the drum never moves
A drive, motor, sensor, or control fault becomes more likely.
Stop and get qualified help when
Do not continue troubleshooting if any of these apply:
- The drum bangs violently
- There is a burning smell or repeated breaker trip
- The drum is visibly loose or scraping
Frequently asked questions
Can one heavy item stop the spin?
Yes. A single towel, mat, or blanket can remain on one side and trigger repeated balance attempts.
Why does the washer spin empty but not with clothes?
That can point to load balance, overloading, a slipping drive component, or a weak motor system.
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