Guided check
0/4 checkedMatch the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
4 user-level checks are available in this guide.Stop immediately if any warning condition applies.
Show stop conditions
- The HDMI port is bent, loose, burned, or unusually hot
- Opening the console would expose internal power and void service options
Likely causes
- The TV is on the wrong HDMI input
- The HDMI cable, TV port, or console port is failing
- The console video resolution is not accepted by the display
- A receiver, switch, capture device, or HDCP handshake blocks video
Quick checks, in order
Connect the console directly to the TV
Bypass receivers, switches, splitters, and capture devices.
Test another known-good HDMI cable and port
Confirm the TV input matches the physical port.
Fully power-cycle console and TV
Disconnect both from power briefly before reconnecting.
Start PlayStation Safe Mode
Use the official procedure to select a compatible video output.
What remains visible?
Safe Mode appears
Change video output settings and restart normally.
Another device works on the same TV port
Focus on the PlayStation cable, port, and output state.
The console light indicates an abnormal startup
Use the official light-state and safe-mode guidance before hardware service.
Stop and get qualified help when
Do not continue troubleshooting if any of these apply:
- The HDMI port is bent, loose, burned, or unusually hot
- Opening the console would expose internal power and void service options
Official support and model manuals
Use the full model number from the rating label. The manufacturer manual is the deciding reference when codes differ by region or product family.
Frequently asked questions
Can resolution settings cause no signal?
Yes. Safe Mode can restore a video format the display accepts.
Why should I bypass a receiver?
It removes extra HDMI and HDCP handshakes, cables, and settings from the test path.
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