TV & entertainment4 min
Netflix not working on TV
The Netflix app may fail because of a temporary service issue, stale app state, TV software, network trouble, account state, or an unsupported device version.
NetflixOpen guide
14 troubleshooting guides
Streaming and TV troubleshooting.
Separate the display, playback app, source device, HDMI path, account, and network before resetting or replacing hardware.
TV & entertainment4 min
Nintendo Switch not charging
The Switch may be deeply discharged, using an incompatible adapter, have debris or damage in the USB-C port, be frozen, or have a battery or charging-circuit fault.
NintendoOpen guide
TV & entertainment4 min
TV has sound but no picture
A wrong input, software freeze, backlight failure, loose source connection, or display hardware fault can leave audio working with a dark screen.
Smart TVOpen guide
TV & entertainment4 min
HDMI no signal on TV
The TV is on an HDMI input but does not detect usable video. A wrong input, sleeping source, cable fault, port issue, resolution mismatch, receiver, or handshake problem can cause the message.
HDMIOpen guide
TV & entertainment4 min
Fire TV stuck on logo
A weak power supply, storage problem, failed update, accessory conflict, or software corruption can keep Fire TV on its startup logo.
Amazon Fire TVOpen guide
TV & entertainment4 min
Chromecast not found
The phone and Chromecast may be on different networks, local-network permission may be blocked, isolation may be enabled, or the Chromecast may not be in setup mode.
Google ChromecastOpen guide
TV & entertainment4 min
Netflix black screen with sound
Audio can continue while the video path fails because of an app rendering issue, HDMI or HDCP problem, display mode conflict, screen mirroring limitation, or device software fault.
NetflixOpen guide
TV & entertainment4 min
Netflix keeps buffering
Unstable bandwidth, Wi-Fi interference, congestion, device performance, VPN routing, or service-side trouble can interrupt Netflix playback even when a speed test looks acceptable.
NetflixOpen guide
TV & entertainment4 min
PlayStation controller will not connect
The controller may be paired to another device, discharged, using a charge-only cable, or unable to complete Bluetooth pairing.
PlayStationOpen guide
TV & entertainment4 min
PlayStation HDMI no signal
The console may output an unsupported resolution, fail the HDMI handshake, use a damaged cable or port, or start without completing normal video output.
PlayStationOpen guide
TV & entertainment4 min
Roku connected with no internet
Roku has joined the local wireless network, but the router, DNS path, captive portal, provider, or Roku network session is not reaching the internet.
RokuOpen guide
TV & entertainment4 min
Spotify playing with no sound
The progress bar can move while audio is routed to another device, muted by the system or app mixer, controlled by Spotify Connect, or blocked by an audio driver or app state.
SpotifyOpen guide
TV & entertainment4 min
YouTube app not working on TV
The YouTube TV app can fail because of stale app data, a TV software problem, account state, network trouble, incorrect time, or an unsupported platform version.
YouTubeOpen guide
TV & entertainment4 min
YouTube black screen
Video can remain black because of connection trouble, an app or browser rendering fault, DRM, an extension, hardware acceleration, casting state, or an unavailable video.
YouTubeOpen guide