Guided check
0/4 checkedMatch the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
4 user-level checks are available in this guide.Stop immediately if any warning condition applies.
Show stop conditions
- Audio hardware is damaged, overheating, or producing loud distortion
- A managed device blocks audio or application settings
Likely causes
- Spotify Connect is sending audio to another device
- The app or system mixer is muted
- Bluetooth or wired audio output changed
- The Spotify app or audio service is stuck
Quick checks, in order
Open the device picker in Spotify
Confirm that This phone or This computer is the active playback device.
Check app and system volume
On desktop, inspect the per-app volume mixer as well as master volume.
Disconnect Bluetooth and external audio temporarily
Test the built-in speaker to isolate routing.
Restart Spotify and the audio device
Fully close the app before reopening it.
What does the device picker show?
Another device is selected
Switch playback back to the current device.
This device is selected but silent
Check system mixer, output device, Bluetooth routing, and audio service.
Only downloaded songs are silent
Check storage, download integrity, offline mode, and app cache.
Stop and get qualified help when
Do not continue troubleshooting if any of these apply:
- Audio hardware is damaged, overheating, or producing loud distortion
- A managed device blocks audio or application settings
Official support and model manuals
Use the full model number from the rating label. The manufacturer manual is the deciding reference when codes differ by region or product family.
Frequently asked questions
Why does the Spotify timer move without sound?
Playback can continue while output is muted or routed to another Spotify Connect, Bluetooth, HDMI, or system audio device.
Can the Windows volume mixer mute only Spotify?
Yes. Per-app volume can be set independently from master volume.
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