Guided check
0/4 checkedMatch the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
4 user-level checks are available in this guide.Stop immediately if any warning condition applies.
Show stop conditions
- The washer walks across the floor
- The drum contacts the cabinet
- There is grinding, metal debris, or visible structural damage
Likely causes
- The load is uneven or contains one heavy item
- The feet are not level and firmly locked
- Transport bolts or packing remain installed
- The floor flexes or the washer touches surrounding surfaces
- Suspension, bearings, or drum support is worn
Quick checks, in order
Stop and redistribute the load
Separate tangled items and avoid spinning one heavy absorbent item by itself.
Check all four feet
The washer should not rock when pressed at opposite top corners.
Confirm transport hardware was removed
Use the installation guide for the exact model.
Inspect clearance and floor stability
Keep the cabinet from contacting walls, hoses, or furniture.
When does the shaking occur?
Only with certain loads
Load balance and item type are the primary suspects.
Even when empty
Leveling, transport bolts, suspension, bearings, or drum support may be involved.
The drum knocks by hand
Stop using the washer and arrange mechanical inspection.
Stop and get qualified help when
Do not continue troubleshooting if any of these apply:
- The washer walks across the floor
- The drum contacts the cabinet
- There is grinding, metal debris, or visible structural damage
Frequently asked questions
Can a perfectly level washer still shake?
Yes. A severely uneven load or worn suspension can cause movement even when the feet are correct.
Are anti-vibration pads always the answer?
No. Pads cannot correct transport bolts, a loose drum, failed suspension, or serious floor movement.
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