Match the symptom, then work through the safe checks.
1. What best matches what you observe?
2. Complete only the checks that are safe for you.
Show stop conditions
- Food has been above safe storage temperature for an uncertain period
- The compressor area is extremely hot or smells burned
- Refrigerant tubing is damaged
Likely causes
- Temperature setting or demo mode is incorrect
- Air vents are blocked
- Condenser coils or fan cannot release heat
- Compressor, start device, defrost, or control system has failed
Quick checks, in order
Confirm the temperature setting
Make sure cooling is enabled and the appliance is not in showroom or demo mode.
Check internal airflow
Move food away from vents and confirm doors close fully.
Listen for fans and compressor
Note clicking, humming, silence, or repeated starts without touching components.
Clean accessible condenser areas
Unplug first and follow the manual; do not remove sealed-system parts.
What else do you notice?
Blocked airflow, an evaporator fan, damper, or defrost problem is likely.
Check settings, ventilation, condenser fan, and compressor operation. Move food to safe cold storage.
A start device, compressor, or power problem may require service.
Stop and get qualified help when
- Food has been above safe storage temperature for an uncertain period
- The compressor area is extremely hot or smells burned
- Refrigerant tubing is damaged
Frequently asked questions
How long should a refrigerator take to cool after restart?
It can take several hours to stabilize, but there should be signs of cooling and airflow earlier. Protect perishable food during testing.
Can a working light prove the refrigerator has full power?
No. The light uses little power and can work even when cooling components or controls have failed.